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At universebaggage, customer satisfaction is our top priority. We strive to ensure you are completely happy with both our products and our service.
Returning Full-Price Items
We are happy to accept returns or exchanges on full-price items, provided the following conditions are met:
Items must be returned within 14 days of purchase.
Products must be in their original condition, unused and unworn.
All original packaging, tags, labels, and accessories must be intact.
Returns will not be accepted if any tags, labels, or accessories are missing or removed.
Sale Items
Please note that all items purchased on sale, whether online or in-store, are non-refundable and non-exchangeable.
Third-Party Branded Products
Items from third-party brands may follow a different return process:
In some cases, products may require assessment or repair by the brand’s authorized service partner.
The customer is responsible for the shipping costs of sending such items for repair or evaluation.